Shipping policy

Last Updated: December 14, 2025

Processing Time
Orders are processed within 2–3 business days (Monday–Friday).
Daily cut-off time: 2:00 PM EST.

Transit Time
Standard delivery typically takes 5–8 business days.

Estimated Total Delivery Time
7–11 business days depending on customer location and carrier availability.

Shipping Cost
Free standard shipping within the United States unless otherwise stated.

Shipping Carriers
We ship using major U.S. carriers and freight providers, including but not limited to USPS, UPS, FedEx, and regional freight carriers. Carrier selection depends on product size, weight, and delivery destination.

Freight Deliveries
Large items such as electric fireplaces and heavy equipment ship via freight carriers and include curbside delivery. A signature may be required. Customers are responsible for inspecting freight shipments at delivery.

Tracking
Tracking information is emailed once the order has shipped.

Business Information
Outside Town LLC
14006 Baden Westwood Rd
Brandywine, MD 20613
United States
Phone: +1-202-967-5091
Email: support@outsidetown.com